Quality Review Procedures

It is the responsibility of a supervisor to make certain that correct procedures are being performed; that the right supplies, equipment and time are being devoted to each task, and that housekeeping standards are being met.

Quality reviews must be fair and conducted to help employees do a better job. In order to be effective, these reviews must be part of a complete management system that includes written procedures, checklists and schedules.

The following quality review procedures are suggested to insure a consistently high level of custodial services.

1. Regular Inspection by Supervisors
On an irregular rotation, select units or areas to be inspected. On a checklist, note any deficiencies. Divide total number of deficiencies by total number of items inspected to determine the percentage of acceptability.

2. Review Inspection Reports
Review all reports with supervisors in charge of services, to insure that the established quality average is maintained.

3. Custodial Inspection Form
Be sure to use an adequate inspection form that covers all relevant areas of cleaning. (These forms are available from ISSA 800-225-4772).

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Information provided in these cleaning tips is of a general nature and may not be appropriate in all situations. Consequently the author makes no representation of warranty as to the completeness, correctness, or utility of the information contained in the cleaning tips as it may apply to a specific situation. Therefore, readers are encouraged to consult with ProSTAR industries for specific information and guidance.